Kasule1 A and 2Agwu E
Address: Departments of: 1. Public Health and 2. Medical Microbiology, Kampala International University, Western Campus. Box 71, Bushenyi, Uganda
Correspondence: Prof Ezera Agwu [email protected]
Kasule A and Agwu E. Review of health workers attrition and microbial disease endemicity in Bushenyi, Ntungamo and Rukungiri Districts of South Western Uganda. Spec Pathog Rev J, 2015; 1 (1) 01-15
Background: The shortage of health workers is a problem in Uganda like in other developing countries. The problem of retention of health care workers affects mainly the remote areas in the developing world. All cadres are affected but it’s more often among the doctors.
This has affected the health service delivery in the districts and as such control of the endemic microbial infections remains a problem in those areas left hollow by attrition effects. It is, therefore, important to identify the likely factors leading to the attrition of the health workers in order to implement strategies to attract and retain health workers in these districts.
Objectives: To establish reasons for attrition of health workers in Bushenyi, Ntungamo, and Rukungiri districts as well as test the impact of attrition to control Microbial infections in the study area, in order to design appropriate strategies to attract and retain staff in the districts.
Methods: A descriptive cross-sectional study was carried out using both qualitative and quantitative methods to collect and analyze data. A total of 160 health workers were interviewed and 9 Key Informant Interviews were conducted with the health workers who had left the districts. The Microbial infections prevalence was determined
Results: Of the 160 health workers 43.8% reported having considered leaving their job in the past 6 months. The intention to leave was found to be higher among the doctors (58.9%, p = 0.005) compared to other cadres of staff. The main factors leading to the migration of health workers were poor pay (48.8%) and poor working conditions (20.1%) among all categories of health workers.
Conclusions and recommendations: A significant proportion of health workers (43.8%) have intentions to leave the districts because of poor pay, unfavorable working conditions, and social factors such as lack of time for their families. Increased remuneration and improvement of the working conditions should be provided as incentives for retaining health workers.
The shortage of health workers at health facilities hinders the provision of quality health care including early detection and management of microbial infections. Skilled staff retention and motivation are, therefore, crucial for quality diagnostic and management service delivery (1). Retention of health workers in remote areas continues to be a health challenge in both developed and developing countries (2-4). In developing countries, the effect of the remoteness of some places is compounded by inadequate remuneration and other ‘push’ factors (5).
The shortage of health workers with the right expertise and experience has reached a crisis level in developing countries(6-7). The ability of health services to deliver care depends on the knowledge, skills, and motivation of the health workers (7, 4, 8). Without enough skilled staff in the right place at the right time, health systems cannot function effectively and populations are left without the care and support they need and invariably left to be exploited by microbial agents of disease.
An equivalent of one million health workers (triple the current number) is `needed urgently in sub-Saharan Africa to boost the attrition of health workers collapsing health systems. The increasing rates of Human Immunodeficiency Virus (HIV), Tuberculosis (TB), Malaria, Cryptococcus, and other infections are highest in this region, while the density of health workers is lowest here in the remote hard to reach villages (9).
Exacerbating the crises of lean numbers of these healthcare staff termed “fatal flows,” are the so-called brain drain of medical professionals from poor countries to wealthy ones, and from rural villages to urban city regions. In wealthy nations (USA, Canada, UK), foreign-trained doctors who are non-indigenes often constitute a third of the workforce.
Meanwhile, even in developing countries with reasonable health workers populations, rural and urban slum communities are often left without the health care they need due to poor human resources for health. It has been reported that health workers with low or no qualifications have been more easily retained in jobs in remote rural areas and that many are already providing health services above the level detailed in their job descriptions or work guidelines (10-11).
In rural Uganda, the cost of employees’ turnover is substantial and intentions by staff to leave employment especially if the workstation is located in the rural areas may manifest as lowered performance (10-11). The situation is worse, now that virtually most if not all the long-serving and experienced doctors may have left the local districts for greener pastures in the cities.
The emerging skills gap in the remote workforce leaves a demanding workload in the rural areas, and yet the interest of new health workers, especially the doctors to work in these rural districts is very low. Some studies have pointed to a number of factors that contribute to satisfaction and intent to stay including differences by cadre, gender, age, sector (public or non for profit), and location (12-13). Both financial and non-financial factors influenced by tenure and job satisfaction in public health services affect the willingness to stay in the job (1).
In Uganda, poor remuneration of health workers is a strong and known factor that has added to the willingness to stay or leave. The average pay for a general doctor in the United States is more than 15 times higher than that of a senior consultant in Uganda and hence people want to leave to enjoy such green pasture.
There is a high shortage of trained staff in Uganda with 2,102 medical doctors currently registered to serve a population of 34million people (1:12,000 doctor to population ratio) (14-18). About 25% of the doctors registered by the Medical Council are Foreigners and the Ministry of Health has no guarantee on how long they will stay in the country(18).
Expenditure on health workers forms a significant proportion of the district’s total healthcare budget expenditure. In order to efficiently implement cost-effective interventions, health workers must have the appropriate skills, competence, training, and motivation to do so. Currently, the health systems in the rural districts are understaffed and exhibit a poor distribution of health workers. The health workers are generally de-motivated and less productive due to inappropriate incentives and environments.
There are more than ten categories of health workers at different levels in the districts with the Enrolled Nurses being relatively more than any other cadres, particularly in the rural areas followed by Enrolled Midwives and the Clinical Officers (20-22). The current proportion of approved posts filled with health workers in the Bushenyi district is 52%(24). Bushenyi district has only 6 doctors out of 24 doctors needed in the district. The district has one Anesthetic Officer out of the 6 posts available.
Rukungiri district has only 49% of the posts filled appropriately with only 4 doctors out of the 14 doctors needed in the district. On the other hand Ntungamo district has only 46% of the posts filled across all cadres and has only 3 out of the 18 doctors needed in the district(24-25).
Relationship with managers and poor enumeration was the main reason for staff attrition in general hospitals located in the West Nile region (26) while a drift of health workers from private not for profit to public facilities has also been reported (27-28), reported that 30% of Uganda trained doctors was working outside Uganda, a situation found better than in other countries like Ghana where 60% of Ghana trained doctors had left the country within 10 years of their graduation.
Deaths due to HIV/AIDS were a leading cause of loss of the young doctors in Uganda more than migration for greener pastures to cities (26). Unanswered questions about the internal migration of doctors from rural to urban areas and the reasons behind this movement, and also the information on the social life of the graduates and their satisfaction at the jobs they were doing warrants urgent attention.
It was recently reported (29) that remuneration of health workers was of paramount importance in their retention and another report (30), suggested money needs to be invested to retain health doctors. Again, another Uganda report (31), showed that the area of human resources had reached a crisis in Uganda and that the action to counter it needed to reciprocate the crisis at hand.
Delanyo (28) reported that Sub Saharan Africa faces a human resource crisis in the health sector and that the way human resources for health are trained and deployed doesn’t enhance productivity. Hanyaro (32) reported the expansion of the number of doctors and nurses through training as a panacea for the problems of workforce retention in the country. Semwanga and Ddambe (33) underscored the retention problem, by emphasizing the role of adequate manpower, especially the doctors in health care delivery.
A report from Malawi, says that the vacancy rate was much higher in the rural facilities than in the urban facilities (34). The study demonstrated a high attrition rate of health workers in rural facilities as most of the professional staff had not been in their jobs for more than 2 years by the time of the study. The situation may not be different in Uganda where most rural health facilities lack health workers especially doctors.
They did not demonstrate any clear difference in retention between cadres. Again this is different from the situation in Uganda where doctors are reported to be the cadre that is highly affected by the problems of retention. Their study did not deeply dwell into the reason for attrition and why the rural facilities had a higher staffing gap. Omar (35) reported that placement near a town, stability of employment, salaries and working conditions and professional development opportunities were emerging factors in health staff retention.
The Zambia national health plan 1999-2004 reports that most doctors valued job security highly (28). However, it has lost popularity and is no longer attractive to health workers especially those working in rural facilities. Delayed payment of wages or their nonpayment was found to be a serious issue in retention. An in-depth analysis of the effect of the factor is lacking in this report. There was no mention of the other factors that affect the retention of health workers in this report.
Martineau and Martinez (36) in Zimbabwe emphasized the importance of skill development opportunities and career mobility to health workers. They found that managers especially in smaller health systems had conflicting attitudes. They wanted to be able to fill their posts with appropriately trained people but were reluctant to release their staff to gain the extra training. Martineau and Martinez (37) noted that health needs were not static and so the need for continuous training.
Epidemiological and technological transition, new and emergent diseases the growth of the private practice, and changing patient expectations all increase the demand placed on the health workers. They identified informal substitution of professionals by lower-level health workers in the absence of the right professionals. However, they did not do an in-depth analysis of the reason why the professionals were absent and where they had gone.
Kolehmaine (38) demonstrated that decentralization has generated a number of legal concerns for doctors and that decentralization was one of the reasons for doctors’ unwillingness to work in rural decentralized governments. However, she did not investigate the other factors that contribute to health workers not liking to work in the rural decentralized localities which would probably give us a deeper insight into the reasons as to why there is a very high attrition rate of doctors from rural places.
Attrition of health workers is a major problem in Bushenyi, Rukungiri, and Ntungamo districts leading to a shortage of skilled workforce in these rural districts (23). The attrition of health workers contributes greatly to the low quality of health care given to the people in these districts. Both Public and Private Not for Profit facilities are affected although the rate of attrition is higher in the public sector.
Efforts have been made in these districts to attract health workers but most are not willing to work in these districts. Bushenyi district lost 38 health workers between July 2007 to June 2009, Ntungamo and Rukungiri lost 23 and 19 health workers in the same period respectively (24). In the Bushenyi district, 5 out of the 7 health sub-districts do not have a doctor. Ntungamo district has no doctor in the health sub-districts and the district hospital is currently manned by only two doctors instead of the recommended 6 doctors (25). Rukungiri district has only 2 doctors left in public service.
Whereas health workers are recruited, they often stay for a few months and leave for better jobs in Kampala and other towns. Other cadres of staff are equally affected thus leaving huge staffing gaps in the health service delivery system. The reasons for the high attrition rate are not clear. What makes the health workers leave the three districts to move to other destinations is not clear. It’s therefore important to carry out a study to establish the reasons for the high rate of attrition of health workers from the districts.
Justification of the study
In order to deliver quality health services in the Bushenyi, Ntungamo, and Rukungiri districts, adequate skilled manpower is required. This entails adequate recruitment and retention of the staff. Appropriate strategies for attracting and retaining staff can be put in place if the reasons for attrition are well established. It is therefore important to examine the factors leading to the attrition of health workers from these districts and establish the factors that could attract and retain them for a longer period of time in the districts.
This study will enable us to generate information that will be used for better planning and improvement of human resource management in these districts. The results of the study will be shared with the district leadership and policymakers from the Ministry of Health.
To evaluate health workers’ attrition and microbial disease in Bushenyi, Ntungamo, and Rukungiri districts of Uganda. In order to design appropriate strategies to attract and retain health workers in these districts. To be specific this project aims to review the proportion of the existing health workers who have intentions to leave the districts, identify the factors that make health workers abscond from duty and leave the districts, and identify the strategies the districts should employ to attract and retain health workers.
Materials and Methods
Study population and study area
The study was conducted in three neighboring districts of Bushenyi, Ntungamo, and Rukungiri in South Western Uganda. The population of Bushenyi district is 799200, while that of Ntungamo district is 567900, and Rukungiri district has a population of 657,360 (projection of national census 2002). The three districts are typically rural with Bushenyi district located 360km by road from Kampala the capital city of Uganda while Ntungamo is located 365 km away and Rukungiri is about 440 from Kampala city. Bushenyi district has 7 health sub-districts (HSD), 4 hospitals, and 112 level II and III health centers.
Rukungiri district has 3 HSDs, 2 hospitals, and 67 levels II, and III health centers. Ntungamo district has 4 HSDs, 1 hospital, and 46 levels II and III health centers. The study was a cross-sectional study employing both quantitative and qualitative methods of data collection. The study population consisted of all the health workers in the three districts. Bushenyi district had a total of 625 health workers, Rukungiri had 416 health workers and Ntungamo had 309 health workers.
The rarest cadres among the study population include medical doctors and anesthetic officers. Bushenyi district has only 14 medical doctors of which only 4 are employed by the government the rest are in PNFP hospitals. Rukungiri district has only 7 doctors of which 2 are in public service. Ntungamo district has 3 medical doctors only, with 1 based at the district headquarters and 2 in the district hospital. Most of the health workers are formally appointed on a permanent and pensionable basis in government but those in the PNFP sector are mainly on contract. A few of the health workers in both sectors are not formally appointed.
Inclusion and exclusion criteria
All health workers in the public and private-not-for-profit (PNFP) health facilities who had worked in the districts and all health workers who did not consent for the interview were excluded from the study. The staff that was not at the station at the time of the interview were also excluded and replaced randomly by the existing ones from the staff list.
Sample size and sampling procedures
The sample size was calculated using Wayne’s formula for infinite population proportions given as n=Z2PQ/D2 (40), Where n = the desired sample size; Z = correlations coefficient for the desired confidence interval (95 percent confidence), P = proportion of health workers with the intention to leave the district estimated to be 30% according to studies done in West Nile (27), q = one minus P (1-P) = 0.7 (70%), d = Degree of error allowed (0.05), giving a total sample size (n) to be 160.
This sample was distributed among the three districts and the cadres of health workers according to the population of the health workers. Using appropriate ratios of the number of health workers in the three districts, Bushenyi district had a total of 72 health workers selected for the study, Rukungiri district had 48, and Ntungamo district had 36 health workers interviewed. About 24 of the workers selected were Medical Doctors, 42 clinical officers, 42 nursing officers, and 52 were to come from the rest of the cadres.
A total of 9Key Informant Interviews were conducted with Medical Doctors who had left, irrespective of the district they had worked in before, but making sure that each district was to be represented by at least one who left his/her place of work in the study districts.
All the hospitals and health center IVs in each district were included in the study in order to have representation of all cadres as possible in the study. About 1/3 of level II and III health facilities were selected by simple random sampling from a list of the health facilities in each district using the ballot method. Respondents at each facility selected were sampled by simple random sampling from the list of staff at each health facility using the ballot method.
The staff that was not at the station at the time of the interview were replaced randomly by the existing ones from the staff list. The dependent variable in this study is health workers’ intention to leave the districts. The independent variables in this study include the social factors like availability of recreation centers, remoteness of the district’s family separation, and loss of contacts with friends in urban areas.
Demographic factors include age and sex which may affect the choice of doctors to stay in urban or rural areas. Political factors include political interference and nepotism. Service factors include the availability of appropriate equipment. Economic factors include the adequacy of the remuneration.
The questionnaires were checked for completeness in the field. The data was entered and analyzed using SPSS software version 17. Descriptive statistics are presented in tables and graphs. The association between the dependent and independent variables was analyzed using bivariate and multivariate analysis using multiple logistic regression. A p-value of 0.05 was considered statistically significant.
The qualitative data was transcribed from the tapes and coded. Themes and sub-themes were created and the data was organized and categorized according to the themes. The Qualitative data was then triangulated.
Data quality control
Research assistants were trained on how to collect the data using the questionnaire. There was pre-testing of questionnaires comprising of 5% of the sample size carried in the neighboring district (Kasese district) to ensure clarity and relevancy of the questions. The Principal Investigator cleaned the data throughout the data collection and supervised the research assistants to enable the collection of quality information.
Approval of the study was sought from the Higher Degrees Research and Ethics Committee of Makerere University School of Public Health. Informed consent was obtained from each participant before enrolment into the study. The purpose of the study and how the information gathered will be used were explained to each participant before obtaining their consent. The interviewer also signed the consent to show that they provided this information and obtained consent.
Each of the study participants was assigned a code as was each facility where data was collected from to avoid the use of names in order to maintain confidentiality. The interviews were carried out in privacy to ensure confidentiality. The tapes and notes of the in-depth interviews were kept in a secure place and were only accessible to the Principal Investigator. Permission was obtained from the district authorities (DHO and CAO), and health facilities administrations before the study were carried out.
Distribution of the health workers by cadre and by districts
Data were collected from 160 respondents from the three districts and the sample distribution was as shown in table 1. The 9 Key Informants Interviews were doctors who had worked in the three districts and left unofficially. Of these, 5 had worked in Bushenyi, 3 in Ntungamo, and 1 in Rukungiri districts.
Social demographic characteristics of respondents
Most of the health workers interviewed were males (45%) and a large proportion of them were not married (62.5%). The majority of the health workers were relatively young with ages ranging from 21 to 58 years and an average age of 28 years. On average most health workers reported having been in their first employment (58%) although most of them reported having been in their current jobs for a relatively short time ranging from 6 – 252 months (average 36 months). Details of the socio-demographic characteristics are shown in table 2.
About 8.1% of the respondents were heads of health facilities (District Health officers (DHO) 3.1%, assistant DHO 3.1%, and medical superintendents 2.5%). The majority of the health workers were Catholics (46.3%) followed by Protestants (42.5%), Moslems (11.3%), and other religions (2.1%).
The health workers were asked if they had strongly considered leaving their jobs in the past 6 months. A large proportion of health workers (43.3%) reported having considered leaving their jobs in the past 6 months. The proportion of staff with intensions to leave differed among different cadres of health workers with the highest proportion being among doctors (56.1%) followed by clinical officers (47.4%) and Nursing officers (44.0%) as shown in (Table 3).
The respondents were asked what makes them feel like leaving their current job. The majority (69.4%) reported that it was the low pay, others said it was a lack of allowances (57.3%), while 24.4% reported that it could be a result of poor infrastructure. Details of the responses are shown in (Table 4).
The opportunity for career development was also considered to be very important but this encouraged health workers to stay in the districts. Its importance was also expressed during the key informant discussion with one of the participants who stated that ‘‘I waited for study leave for two years after I had been confirmed. It was not given to me and I had to leave and find other means of sponsorship’’.
The social factors that were mentioned included the possibility of health workers being with their families and the level of entertainment in the community, Access to good schools for the children, and ability to get what the health workers wanted to buy from around their communities was equally important. The issue of housing and accommodation for the workers was also considered to be important.
By using logistic regression analysis we were able to show the significant factors that lead to intentions to leave among the health workers. The level of appreciation of housing was significantly associated with intentions to leave among the health worker (p=0.011; p<0.05) as well as the absence of electricity (p = 0.19; p<0.05) and the poor pay (p=0.031; p<0.05).
Multivariate analysis of the significant factors obtained above was done to further demonstrate the strength of their association with the worker’s intentions to leave. The results as shown in (Table 5) indicated that the odds of absconding from duty by the health workers were high due to inadequate housing conditions (Odds ratio 1.182), lack of electricity (Odds ratio 15.07), and poor pay (Odds Ratio 0.803)
The findings above were supported by the Key Informant as one of them reported that “being rural district’s most doctors want to work in cities and towns. Housing, transport, and communication are very poor. You rarely find someone who wants to be posted to a rural area. Once posted to such areas they stay for a short time and go. Most times doctors don’t stay for a year’’.
The health workers were asked where they would like to go if they left the districts and which factors attract them to those destinations. The majority (46.4%) reported that they wanted to go to work with NGO health facilities while 27.5% wanted to go for private practice, and 18.8% preferred going to work at the Ministry of Health Headquarters. The factors attracting them to their destinations are shown in (Table 5).
The factors that attract the health workers were to their desired destinations were analyzed by linear regression analysis and the results are summarized in Table 6. Among the factors that attract the health workers to the ministry of health, was better remuneration (pay level), good housing in the city, and better education for the children in Kampala. The workload seems to favor their stay away from the ministry.
The issue of poor remuneration again came up during the key informant discussion as one informant reported that ‘‘…such a payment cannot sustain people in the jobs, especially in rural areas. In Kampala, doctors can do some other Jobs in the evening but in the village, there is no much you can do unless you set up your own clinic. But it also requires capital’’. The key informant respondents also reported that the workload was too high and unmanageable at the districts as echoed by one who said “Once you are alone in a hospital that needs four or five doctors. What do you expect?’’.
The factors attracting the health workers to the NGOs include remuneration in terms of sufficient allowances and a better transfer policy of the health workers. However, housing and accommodation although significant tend to favor staying in the district other than attracting them to NGOs. The factors attracting the health workers into self-employment include self-administration without transfer and working near home, (by choice).
One Key Informants reported “that time we had a Chief Administrative Officer who never respected us. Also, the politicians were not friendly’’. The factors attracting the health workers outside the country among others include an opportunity for further studies, a higher pay level, a better relationship with administrators, and housing for health workers, and good education for the children in a more developed world.
We asked the health workers what could be done to keep them in their current job for a longer time. The majority (57.3%) reported that an increment of salary would keep them longer while 28.1% said improving the condition of service would do. A summary of the responses is shown in table 9.
Improving the general condition of work was of paramount importance to the health workers. This was evident during the Key Informant discussion as the respondents said ‘how do you work in conditions where you have no equipment, no medicines, no nothing…. Even if you were given the money
Improving the general condition of work was of paramount importance to the health workers. This was evident during the Key Informant discussion as the respondents said ‘how does anyone work in conditions where there are no equipment, medicines, and nothing to allow for high throughput.
Table 1: Distribution of the sampled health workers by cadre and by districts
|Doctors||Clinical Officers||Nursing officers||Enrolled Nurses||Others|
Table 2: Social demographic characteristics of health workers
|District health officers||5||3.1|
|Heads of Units||13||8.1|
|Other Health Workers||125||78.1|
Time spent in service
|6 month to 12 months||42||26.3|
|13 months to 24 months||49||31.7|
|25 months to 60 months||36||22.5|
|more than 60 months||30||18.8|
|Where one worked before coming to the District||Another public service||19||11.9|
Table 3: Intentions to leave among the health workers
|Considered leaving the job?||No.||Percentage|
|Intention to leave by Cadre||Doctor||15||56.1|
|Where would you like to go||Private facility||43||26.9|
|Ministry of Health headquarters||35||21.9|
Table 4: Factors leading to intentions to leave by percentage
|Slow decision making||29||18.1|
|Lack of opportunity for career Dep’t||21||13.1|
|Little or No allowances||43||57.3|
|Poor conditions of service||35||28.1|
|Lack of transport means||21||10.7|
Table 5: Preferred destination and factors that attract the health workers
Where they would like to go
|Ministry of Health H/Quarters||13||18.8|
|Out of the country||5||7.3|
What Attracts the health workers
|Fast decision making||29||18.1|
|Further career development||21||13.1|
Table 6: Retention factors
|What could keep them in job||Increment of salary/living wage||93||57.3|
|Improved conditions of service||55||28.1|
|Increase number of staff||12||6.1|
|Good transport means||21||10.7|
A major finding of this study was that 43.3% of the health workers from various cadres (Table 1) had intentions to abscond from their jobs (Table 3). These intentions to leave were found to be more pronounced among the higher cadres including the doctors, clinical officers, and nursing officers. A considerable proportion of the existing health workers reported having considered leaving their jobs in the past 6 months.
Apparently, intensions to leave were found to be higher among the doctors, which actually transforms into actual leaving, than any other cadres of health workers. It is likely that such intentions may exist among other cadres due to job dissatisfaction but may not result in actual leaving because of fewer opportunities compared to the doctors. Nevertheless, this tip of the iceberg phenomenon has negative consequences to the productivity of the health workers (21, 40-41).
In a similar study done among physicians in hospitals in Uganda, intentions were found to be lower than expected (42). This is not surprising since most hospitals in Uganda are located in semi-urban areas where living conditions are different from the rural setting where this study was conducted. The age profile of the health workers could reflect a high turnover with young health workers replacing old ones who leave. The mean age of the health workers was found to be 28 years (Table 2). The effect of this is the loss of experienced health workers and replacing them with fresh inexperienced school leavers (43-44).
In this study, six factors (Table 4) that may lead to intentions to leave the workstation by the health workers included: poor pay and lack of allowances, poor working conditions, lack of equipment, and lack of transport means. Other factors mentioned were the heavy workload, lack of promotions, and lack of opportunity for career development. One major way of competing for labor is by increasing staff remuneration (42).
The internal labor market and the International labor market for the health workforce have very stiff competition. This calls for payment of higher wedges in order to attract and retain health workers. This fact was reemphasized by Masganaw et al, (41) who reported that increasing remuneration alone by half could double the length of stay of the health workers in Malawi. However, due to the financial constraints of the public service in Uganda, this is generally difficult for the public sector. It’s apparent that the government has not given the health sector the priority it deserves to be able to keep the health workers in position.
Lack of an appropriate transport system is not only a problem in Bushenyi, Ntungamo, and Rukungiri districts but also affects most rural parts of Uganda and Africa as a whole. It may not be easy to eliminate this constraint in a short term but its effects could be reduced by paying the health workers a “hard to reach allowance” as a top-up.
The Global Project for Health (46) described the importance of initiating hardship allowance in the retention of rural health workers in Africa. A study in Malawi had similar findings and suggested the provision of cheaper forms of transport like motorcycles can also assist. Such an incentive was also found to be very instrumental in the retention of rural health workers (47).
One aim of this study was to examine the level of support supervision given to the health workers which we thought could be playing a greater role in the retention of the health workers. It was striking to know how little support supervision these health workers were getting especially those in the remotest areas. Nevertheless, many of the health workers acknowledged that they were getting some on-job training provided by the district health office and ministry of health as continuing professional education.
But overall the level of support supervision received by the health workers was considered to be inadequate. A similar finding was described by Malcolm and Shyam (48) reported in Ghana that very few supervisors carried out their duties as required which affected health service delivery. The living and working conditions of the health workers described as being rather below the required standard. Housing and access to electricity are still inadequate, especially in remote areas. Kotzee and Couper (49) had a similar finding in the KwaZulu Natal province of South Africa.
They thought such poor leaving conditions were responsible for the poor retention of health workers in this region. Unavailability of equipment and medical supplies also came out as one of the important push factors for health workers. Lack of access to equipment, supplies, and drugs seriously comprises the performance of the health workers and frustrates them. This clearly came up in the qualitative interviews with the key informants as one of the reasons why health workers leave public service. Other studies have found out that lack of equipment is one of the main reasons why health workers leave their countries to go to the developed world (20, 50-51).
The migration of health workers leaves a heavy workload to those that are left in place. Also highlighted were high patient loads, lack of specialists, and positions that are not filled for years. Work overload was also blamed on absenteeism and “moonlighting”. As reported by one of the Key Informants, some health workers don’t appear on duty for weeks or months. Some come for a few hours and go to their clinics leaving the work burden to one or two health workers left behind.
Other studies have equally described that health workers’ workload in other parts of Africa is unbearable (37, 52-53). The health workers are rarely given chance to study to develop their career, yet the workload gives them no time to engage themselves in distance study programs. Ruttenberg and Carolyn (54) in Namibia found that doctors that were engaged in the distance study program of any sort stayed longer on the job compare to their counterparts that were not engaged in any study program.
Analysis of the factors that attract the health workers to their desired destinations (Table 5) showed that the most important factors included good pay, better housing, career opportunity, and better education for their children. Addressing some factors may be beyond the scope of the health service managers but may be handled at a multi-sector collaboration level for example water supply and electricity (20).
For electricity, the health managers can provide solar panels as a short-term solution and construction of reservoirs for rainwater harvest. The problem of schooling could be addressed by paying an education allowance to enable the health workers to put their children in boarding schools although this may not be practical for Nursery and lower primary children. The selection of strategies for attraction and retention will inevitably be dependent on resource availability and prioritization of health by the government.
The important point is to be able to use available resources in a targeted and effective way based on an understanding of the retention factors (42). There were differences relating to age and sex of the health workers which could act as retention or push factors according to (56). However, in this study, these factors did not come up to be significant.
Secondly, it was acknowledged by the Key Informants that it is very difficult to fill posts that became vacant in the districts especially in the remote facilities as young health workers who are trained in urban areas are reluctant to render services in these areas. This is aggravated by the cumbersome and hostile political environment in some districts. Similar findings were reported by Janet Kathyala and Kevin Storey in their study conducted in Malawi (57). This means the apparent shortage of professionals may not be temporary as it may take longer to overcome some of these hindrances.
The biggest challenge seems to be attracting new health workers especially the doctors who can stay for a reasonable longer period in the rural districts. As observed by the key Informants, even after recruiting doctors in the rural districts, most of them move out at the first opportunity. Most of the doctors were still in place because their opportunity had not yet come as opposed to the lower cadres who have less urge to leave.
In addition, health workers who are only in the post because they have not yet found a way out are less likely to be providing the best quality of their services or putting the patients’ needs first (56). No wonder many completed and well-equipped theatres at Health Centre IVs in the districts are not operational even where doctors are present (24-26).
A positive retention factor (Table 6) for some of the health workers is that the decentralization system has placed them near their home area where they want to be. Here they are kept in touch with their relatives and friends. Also, life is relatively cheap in the rural district especially in terms of food. A similar finding was described by Timyan, Brechin et al. (58) who conducted their study among rural health workers in South Africa.
They found out that it was easier to keep workers deployed in their places of origin. (59) Also found that most health workers in rural places like it because it was less expensive to stay and work in the rural areas. The strong attraction to other areas of labor market “pull factor” also needs to be addressed if managing retention and push factors is to have any meaningful results.
What ‘pulls, the health workers to their destination, such as higher pay, career opportunities, good education for the children, and entertainment should be provided here to reduce the forces of attraction ( the ‘pull’). This goes hand in hand with the provision of better accommodation, equipment, and technical support to the health workers.
The limitation recorded in this study included? The turnover rate of health workers was difficult to establish because of a lack of good data on staffing in posts at the beginning of each year and the numbers of leavers and those who join. This would better be studied by a longitudinal study for a longer period. Some KI selected were not found, although they were replaced it is likely that we could have missed some unique information we would have got from them.
From the ongoing discussion, we can conclude the following: The factors found to be important in leading to intentions to abscond among the health workers include poor pay and lack of allowances, poor housing conditions, lack of electricity, lack of equipment, and lack of transport means. These are the main factors that were found to be significantly associated with intentions to abscond duty and leave the districts although other factors included heavy workload, lack of promotions, and lack of opportunity for career development were also mentioned.
Again, a large proportion of the health workers had intentions to abscond from their jobs and leave the districts. These intentions to leave were more pronounced among the higher cadres including the doctors, clinical officers, and nursing officers. Finally, the important strategies to be put in place to attract and retain health workers in the districts include improving their pay, improving on the housing, career opportunity, better education for their children, and extending electricity supply to the health facilities.
The following recommendations are drawn from the findings of this study as a way of reducing the attrition of health workers from the districts: The Ministry of health together with the ministry of public service should advocate for the improvement of remuneration of health workers in order to increase retention of skilled manpower; the Ministry of health together with the district local governments should introduce hardship allowances as a motivator for people working in rural remote areas.
The Ministry of health together with the district local governments should work towards improving the accommodation of health workers in the health facilities and provision of adequate medicines and medical equipment. A healthy political environment and technical supervision need to be combined with adequate on job training and opportunities for further study should be ensured by the district local governments.
All said the government and policymakers can no longer ignore the categorical evidence from this and other studies that staffing of health units and, the Health Service delivery in turn, in the rural districts is in a sorry state and needs urgent attention. One area recommended for further research is the effect of “moonlighting” on service delivery and the value of the money paid to those who practice it.
Conflict of Interest: None
Acknowledgment: Authors wish to acknowledge the assistance by the Manuscript development center of Special Pathogens Research Network Limited in writing this manuscript, and all authors whose papers were cited.
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